Customer Support Policy

1. Contact Information

  • Our customer support team is available Monday to Friday, from 10:00 AM to 3:00 PM (local time).
  • For inquiries, assistance, or to report issues, please reach us through the following channels:

2. Response Times

  • We aim to respond to all customer inquiries within 24 hours during business days.
  • Response times may vary based on the complexity of the issue.

3. Issue Resolution Procedures

  • When you encounter an issue, please follow these steps:
    1. Contact our customer support team using the provided channels.
    2. Provide detailed information about the issue, including any relevant order numbers or account details.
    3. Our team will investigate the matter and provide a resolution as quickly as possible.

4. Refund and Return Policies

  • The fee for the program entitles the participant and their spouse (if applicable) ONLY to access the sessions and/or the live classes. Only registered participants are allowed to access the member portal or phone lines. No registered participant is allowed to give out the phone numbers, passcodes, or access to the program, at any time, to any non-registered participant.

     The program fee is  refundable for one week only. If you are unhappy with the program you have one week to request a refund. After a week  we cannot  reimburse you. 

    We thank you for respecting our policies, making it possible for us to continue providing you with our programs.

5. Privacy and Data Protection

  • Your privacy is important to us. We collect and use your personal data in accordance with our Privacy Policy.
  • For more information on how we handle your data, please refer to our Privacy Policy.

6. Product or Service Information

  • We strive to provide accurate and up-to-date information about our  services.
  • If you have any questions about a product or service, please contact our customer support team.

7. Compliance with Laws and Regulations

  • Our customer support policy complies with all relevant laws and regulations, including consumer protection laws and data protection laws.

8. Accessibility

  • We are committed to ensuring that our customer support services are accessible to all customers.
  • If you require assistance due to a disability, please let us know, and we will make every effort to accommodate your needs.

9. Training and Responsibilities of Staff

  • Our customer support staff undergo regular training to provide you with the best possible service.
  • They are committed to assisting you promptly and professionally.

10. Record-Keeping- We maintain records of all customer interactions and complaints for quality assurance purposes. - Your information is securely stored in compliance with data protection laws.